Innovativative Smiles At The Forum at 5185 Peachtree Parkway Northwest #201 in Norcross, Georgia

Customer Reviews about Innovativative Smiles At The Forum

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  Absolutely the best dental care I've had for years. Everyone on staff is professional and kind. Dr. Tally very respectful and an expert at what he does. I find myself falling asleep, no kidding while having a cleaning. The best dentist.
  March 03, 2017

  by Lidya Pacheco
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  Dr. Talley's staff is very unprofessional and lazy!!!! Here's issue #1- I received treatment and my insurance provider requested add'l information before issuing payment. The dentist office sent me a bill and never submitted requested information to my provider. I immediately contacted Dr. Talley's office and requested they send the information to my provider. Finally, they submitted information and Yes, they got paid !!!!! It could've been resolved much sooner if they would've done their job initially. Here's issue #2, I had a follow-up appointment and I have it on 3 calendars (work, personal, and mobile reminder). Yes, I received several automated emails from the dentist office which matches my calendars' date and time. The audacity of this dentist office to call me a day early and tell me they have me scheduled for a different date. never spoke with ANYONE about changing my appointment. They called me 3 times within an hour and asked if I can come to their office immediately for an appointment which was never rescheduled with my consent. Fortunately, I was able to make it, but yes I was very upset about the inconvenience !!!! Here's issue #3 - The hygienist gave a long drawn speech about a test to detect potential oral cancer which I stated get to the point.Is this covered by insurance and the cost? Hygienist replied no, it's not covered by insurance and normal cost is $99, but today it's $37. I agreed to the service and it took all of 30 seconds !!!! As I proceed to check-out, I'm informed my out-of-pocket expenses for today services are $84. I asked for WHAT because cleanings are covered 100% and I only agreed to a $37 oral test. The front desk tells me the hygienist injected medicine in my gums which was a BOLD FACE lie !!! BE AWARE and Informed!!! They will attempt to bill you for services you did not receive. Dr.Talley is nice, but he needs a more professional staff !!!
  January 13, 2017

  by Jackie Roquemore

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